We offer a 30-day money-back guarantee for any item purchased directly from fpdvision.com. Please note that returns are only accepted for items bought from our official website.

30-Day Money-Back Guarantee

You can return items within 30 days of delivery. This voluntary return guarantee does not affect your legal rights.

Refund Process and Details

1. Initiate Your Return

• Email us at service@fpdvision.com within 30 days of receiving your order.
• Include your Order Number, SKU, reason for return, images if applicable, and whether you prefer a replacement or refund.
• We will respond within 1-2 business days.

2. Prepare Your Return

• Ensure the item is in its original packaging with all accessories.
• If the item was part of a promotion, all items must be returned.
• Ship the return only after receiving approval from us.
• Note: You are responsible for return shipping costs. Returns must be shipped via FedEx.
• Provide a tracking number for your return shipment. Fpdvision.com is not responsible for lost shipments.

3. Processing Your Return

• Once we receive your returned item, we will process your return within 1 week.
• You will receive a confirmation email once your return is received and your refund is processed.
• Refunds are issued via the original payment method and do not include shipping and handling fees.
• Please allow up to 10 business days for the refund to appear. If you do not receive your refund within this time, contact us at service@fpdvision.com.

Thank you for shopping with FPD Vision. We appreciate your business and are committed to providing you with high-quality products and service.