FAQs

For more Questions visit our help center.

What are FPD's payment options?

We want to make buying your favorite FPD products fast and easy. Currently, we only accept PayPal. However, in a very short time, we will be able to accept the following payment options: Visa, MasterCard, American Express, Discover Apple Pay Google Pay Afterpay Klarna

How can I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number on the courier’s website to track your order.

What is your return policy?

We offer a 30-day return policy for all our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the product is in its original condition and packaging. Contact our customer service team for return instructions.

Do you offer international shipping?

Yes, we ship our products internationally. Shipping fees and delivery times vary depending on the destination. For specific information regarding international shipping, please contact our customer service team.

What warranty do you provide for your products?

All our products come with a one-year warranty covering manufacturing defects. If you encounter any issues with your product, please contact our customer service team for assistance.

Can I cancel or modify my order after it has been placed?

Orders can be canceled or modified within 24 hours of placement. After this period, we cannot guarantee changes as the order may already be processed. Please contact our customer service team as soon as possible if you need to make any changes.

Can I use multiple discount codes on the same order?

Certain discount codes are mutually exclusive, while others can be combined based on our system's rules. If you have any questions or need assistance with discount codes, please reach out to our customer service team.

What should I do if I forgot to apply my discount code during purchase?

No problem! Simply send your discount code, order number, and email to our customer service team. We will verify your information and apply the discount to your order.

How can I contact customer service?

You can reach our customer service team via email at service@fpdvision.com or through our live chat feature on the website. Our support team is available Monday to Friday, 9 AM to 6 PM.